Level 2 of 3
Intermediate Level
Prerequisites
Completion of the Beginner level, or experience maintaining and troubleshooting Windows computers.
Duration
8 weeks · 90 guided hours · 6 modules. Taught live by an instructor — online or in person.
By the end of this level you can
- Partition drives and install and configure Windows
- Diagnose and repair desktop and laptop hardware
- Upgrade RAM and storage with compatible parts
- Remove malware and secure client computers
- Support smartphones and use Linux tools for diagnosis and rescue
- Provide remote support and professional customer service
Modules
- 1Module 1 · 15 h · 3 lessonsDisk Management and OS Installation
- 2Module 2 · 16 h · 3 lessonsHardware Diagnostics and Repair
- 3Module 3 · 16 h · 3 lessonsUpgrades and Compatibility
- 4Module 4 · 13 h · 3 lessonsMalware Removal and Security Hygiene
- 5Module 5 · 13 h · 3 lessonsMobile Devices and Other Operating Systems
- 6Module 6 · 17 h · 3 lessonsRemote Support and Customer Service
Intermediate level project
Workshop Service Job
Run a realistic workshop job for a client organisation (or a provided case): receive three faulty computers, diagnose and repair them, upgrade one, reinstall another and return all three with job cards, a service report and customer communication.
Deliverables
- Job cards recording symptoms, diagnosis, parts, time and fixes
- One upgraded and one freshly installed computer, tested
- A malware and security check for each computer
- A client service report and handover explanation
Assessed on
- Diagnoses are supported by evidence and fixes are verified
- Data is protected and backed up before risky work
- Parts are compatible and installed correctly
- Communication with the client is clear and professional
All levels are taught live by an instructor — online or in person — see registration options.