Beginner level · Module 4: Professional Behaviour and Confidence · Lesson 3 of 3
Phone and Messaging at Work
Use calls and messaging apps professionally.
In this lesson you will
- Make professional phone calls
- Write team messaging guidelines
Key concepts
call opening and closingvoice messagesgroup etiquetteworking hours
The lesson
On calls, greet, introduce yourself and the purpose, note key points and confirm next steps.
In work groups, keep messages relevant, avoid forwarding rumours and respect working hours.
Move important decisions to email or documents so there is a record.
Step by step
- Role-play a call to a client.
- Write a voice message script.
- Draft group guidelines.
- Agree working-hours norms.
Practice activity
Write team messaging guidelines.
Expected result: Practical guidelines for work messaging.
Check your understanding
-
What should you confirm at the end of a call?
Show answer
Next steps.
-
Why move decisions to email or documents?
Show answer
To keep a record.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.