Business Communication & Digital Workplace · Beginner level

Beginner level · Module 5: Digital Workplace Tools · Lesson 1 of 3

Email Management

Keep the inbox under control.

In this lesson you will

  • Organise email with labels and filters
  • Use an inbox routine

Key concepts

labels and foldersfiltersflagsprocessing routine

The lesson

Labels or folders organise mail by project or type; filters sort routine messages automatically.

Process email at set times: reply, delegate, schedule or archive each message.

Flag messages needing follow-up and review flags daily.

Step by step

  1. Create labels.
  2. Set a filter.
  3. Process a sample inbox.
  4. Set a routine.

Practice activity

Organise a sample inbox.

Expected result: An organised inbox and routine.

Check your understanding

  1. What do filters do?

    Show answer

    Sort routine messages automatically.

  2. Name the four actions for each email.

    Show answer

    Reply, delegate, schedule or archive.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.