Beginner level · Module 4: Remote Collaboration and Self-Management · Lesson 1 of 3
Remote Communication Habits
Communicate clearly when clients are far away.
In this lesson you will
- Work across time zones
- Write clear asynchronous updates
Key concepts
time zonesasynchronous updatesoverlap hoursstatus messages
The lesson
Note the client's time zone and agree overlap hours for calls.
Asynchronous updates — written messages clients read later — should state progress, next steps and any questions.
Reply within agreed times and tell clients in advance about unavailability.
Step by step
- Convert times for three client locations.
- Agree overlap hours.
- Write an update.
- Write an unavailability notice.
Practice activity
Practise asynchronous updates.
Expected result: Clear updates and agreed overlap hours.
Check your understanding
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What should an asynchronous update include?
Show answer
Progress, next steps and questions.
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Why agree overlap hours?
Show answer
So calls fit both time zones.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.