Internship Training · Specialization
Office Administration Internship
Run real office processes — records, scheduling, meetings and correspondence — accurately and professionally.
Work in an organisation's administration or front office, managing documents, calendars, meetings, correspondence and simple records under an office manager's supervision.
Entry requirements
- Completion of the Rescue Academy Office Administration or Microsoft Office program (Beginner level or above), or a skills check
- Completion of the Workplace Readiness level
Prerequisite skills
- Produce formatted documents in Word
- Keep records in Excel
- Write professional emails
Learning objectives
- Organise and maintain physical and digital records
- Coordinate schedules and meetings
- Handle correspondence and visitors professionally
- Improve an office procedure
Competencies you will develop
Records managementSchedulingMeeting coordinationCorrespondenceFront-office serviceData accuracyProcess improvement
Internship modules
Weekly plan
| Week | Module | Focus |
|---|---|---|
| Week 1 | Records and Filing Systems | Assessment |
| Week 2 | Records and Filing Systems | Implementation |
| Week 3 | Scheduling and Meeting Coordination | Calendars |
| Week 4 | Scheduling and Meeting Coordination | Meetings |
| Week 5 | Correspondence and Front Office | Correspondence |
| Week 6 | Correspondence and Front Office | Front office |
| Week 7 | Office Procedure Improvement | Analysis |
| Week 8 | Office Procedure Improvement | Improvement |
Final internship project
Office Operations Portfolio
Deliver evidence of well-run office operations and one documented process improvement.
Deliverables
- Filing structure and index
- Meeting minutes and action tracker
- Correspondence and visitor registers
- Process improvement report
How you are evaluated
| Criterion | Weight |
|---|---|
| Accuracy and organisation | 25% |
| Communication and customer service | 20% |
| Meeting coordination | 15% |
| Process improvement | 20% |
| Internship report and reflection | 20% |
Internship report
8–12 pages plus appendices, submitted as PDF within one week of the placement ending.
- Summary
- The host organisation and your role
- Work completed, with evidence
- Process improvement and results
- Challenges and how you handled them
- Skills developed and reflection
- Recommendations to the host organisation
Portfolio evidence
- Anonymised templates (minutes, registers)
- Filing structure diagram
- Process improvement report
- Supervisor's evaluation
Expected professional outcomes
- Work as an administrative or front-office assistant
- Run efficient office routines in a small organisation
Outcomes describe skills practised during the internship. Rescue Academy does not guarantee employment.
Choose the Office Administration Internship
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