Office Administration Starter · free course

Free course · Lesson 4 of 5

Meeting Coordination & Business Documentation

In this lesson you will

  • Write an agenda
  • Record decisions and actions in minutes

Meetings that lack clear notes and follow-up rarely lead to real action. Strong administrative support turns discussions into documented, trackable decisions.

  • Before the meeting: Confirm attendees, book the room/link, and circulate the agenda in advance.
  • During the meeting: Take clear minutes — decisions made, action items, and who is responsible for each.
  • After the meeting: Share minutes promptly and follow up on outstanding action items before the next meeting.
  • Business documentation: Standard templates for minutes, memos, and reports keep records consistent and easy to reference later.

Practical Skill: Take minutes for a real or simulated meeting using the template below, clearly capturing decisions and action items with owners and deadlines.

TemplateMeeting Minutes Template
Worksheet
=== MEETING MINUTES TEMPLATE === Meeting: ________________  Date: __________  Time: ________Attendees: ______________________________________________ Agenda Item 1: __________________________________________  Discussion summary: ___________________________________  Decision: ______________________________________________  Action item: __________________  Owner: _______  Due: _______ Agenda Item 2: __________________________________________  Decision: ______________________________________________  Action item: __________________  Owner: _______  Due: _______ Next meeting: ____________________________________________

Practice exercise

Write an agenda for a staff meeting, then turn a short meeting transcript into minutes with actions, owners and deadlines.

Key takeaways

  • Circulate agendas and papers in advance
  • Minutes record decisions and actions, not every word
  • Track actions until they are done
In the full program Module 4: Meeting Coordination and Minutes See how this topic is taught in depth, with practical activities and an assessment.

Free self-study lesson — no certificate. For the full instructor-led program, see registration options.