E-Commerce & Online Business · Beginner level

Beginner level · Module 4: Delivery and Listing Promotion · Lesson 1 of 3

Delivery Workflow

Plan how orders reach customers on time.

In this lesson you will

  • Set delivery zones and fees
  • Organise riders and tracking

Key concepts

zonesfeesridersdelivery confirmation

The lesson

Divide your area into zones with delivery times and fees that cover the real cost.

Work with reliable riders or delivery partners and agree prices and responsibilities.

Confirm delivery with the customer and record it.

Step by step

  1. Map delivery zones.
  2. Calculate costs per zone.
  3. Set fees.
  4. Write the delivery steps.

Practice activity

Write the shop's delivery plan.

Expected result: A delivery plan with zones, fees and steps.

Check your understanding

  1. What should delivery fees cover?

    Show answer

    The real cost of delivery.

  2. Why confirm delivery with the customer?

    Show answer

    To record successful delivery and avoid disputes.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.