Beginner level · Module 2: Profiles, Proposals and Client Communication · Lesson 3 of 3
Professional Client Communication
Communicate clearly so projects run smoothly.
In this lesson you will
- Ask clarifying questions
- Set communication expectations
Key concepts
clarifying questionswritten confirmationresponse timesupdates
The lesson
Before starting, ask questions to confirm requirements, deadlines and how feedback will work.
Confirm agreements in writing in the platform's messages.
Agree when you will reply and send regular updates so clients never wonder about progress.
Step by step
- Write five clarifying questions.
- Write a confirmation message.
- Set your response hours.
- Write an update template.
Practice activity
Prepare your client communication templates.
Expected result: Clear, professional templates.
Check your understanding
-
Why confirm agreements in writing?
Show answer
To avoid misunderstandings and disputes.
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What prevents clients worrying about progress?
Show answer
Regular updates.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.