Graphic Design · Advanced level

Advanced level · Module 3: Design for Digital Products · Lesson 1 of 4

UX Research Basics

Understand users before designing screens.

In this lesson you will

  • Plan simple user research
  • Turn findings into user flows

Key concepts

interviewsobservationuser needsuser flows

The lesson

Short interviews and observation reveal what users need and where they struggle.

Summarise needs and map user flows: the steps a person takes to complete a task.

Design for real conditions: low-cost phones, slow data and shared devices.

Step by step

  1. Interview three potential users.
  2. Summarise needs.
  3. Map the main user flow.
  4. List constraints.

Practice activity

Research the clinic booking service.

Expected result: Research notes and a user flow.

Check your understanding

  1. What is a user flow?

    Show answer

    The steps a person takes to complete a task.

  2. Name a real-world constraint to design for.

    Show answer

    Low-cost phones, slow data or shared devices.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.