Computer Maintenance · Beginner level

Beginner level · Module 5 of 5 · 10 guided hours

Peripherals and Connectivity Support

Set up and fix printers, Wi-Fi connections and other devices users depend on, and complete the level project.

Learning objectives

  • Install and troubleshoot printers
  • Fix common Wi-Fi and connection problems on user devices
  • Complete the Computer Health Check Service

Topics

  • printer installation
  • print queues and drivers
  • paper jams and consumables
  • Wi-Fi on user devices
  • displays and projectors
  • project completion

Lessons

  1. Lesson 1 Printer Set-Up and Troubleshooting

    Install printers and fix the most common printing problems.

    printer driversprint queuenetwork printerspaper jams

  2. Lesson 2 Wi-Fi and Connection Problems on User Devices

    Get users back online when their device will not connect.

    airplane mode and adaptersforget and reconnectnetwork resetescalation

  3. Lesson 3 Displays, Accessories and Project Completion

    Support displays and accessories and complete the health-check service.

    display settingsprojectorsUSB devicesservice report

Practical activity

Install a network printer, fix planted printer and Wi-Fi faults, then complete the level project.

Expected outcomes

  • Confident peripheral support
  • A complete health-check service

Assessment

Level project assessed against its criteria.

Free taster lesson Basic Networking & Peripherals Read a free self-study lesson on this topic in the Free Course Library.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.