Computer Maintenance · Beginner level

Beginner level · Module 5: Peripherals and Connectivity Support · Lesson 1 of 3

Printer Set-Up and Troubleshooting

Install printers and fix the most common printing problems.

In this lesson you will

  • Install local and network printers
  • Fix queue, driver and paper problems

Key concepts

printer driversprint queuenetwork printerspaper jams

The lesson

Install printers through Settings with the manufacturer's driver; give network printers a fixed or reserved IP address.

When nothing prints, check power, paper, ink or toner, the connection and the print queue; clear stuck jobs and restart the print spooler service if needed.

Clear paper jams by following the printer's instructions, pulling paper gently in the direction it travels.

Step by step

  1. Install a network printer.
  2. Print a test page.
  3. Clear a stuck queue.
  4. Clear a paper jam.

Practice activity

Fix the planted printer faults.

Expected result: Working printing with faults recorded.

Check your understanding

  1. Why give a network printer a fixed address?

    Show answer

    So computers can always find it.

  2. Which service can be restarted to clear a stuck queue?

    Show answer

    The print spooler.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.