Microsoft Office · Intermediate level

Intermediate level · Module 4 of 6 · 14 guided hours

Email, Calendar and Professional Communication with Outlook

Use Outlook (or a similar email client) to communicate professionally, organise the inbox and manage meetings.

Learning objectives

  • Write clear, professional emails
  • Organise email with folders, rules and search
  • Schedule meetings and manage a calendar

Topics

  • email etiquette and structure
  • attachments vs shared links
  • folders, flags and rules
  • calendar, meetings and time zones
  • spotting phishing emails

Lessons

  1. Lesson 1 Writing Professional Emails

    Write emails that are clear, polite and easy to act on.

    subject lineTo/Cc/Bcctonesignature

  2. Lesson 2 Organising the Inbox and Staying Safe

    Keep the inbox under control and avoid phishing and unsafe attachments.

    folders and rulesflag for follow-upsearchphishing

  3. Lesson 3 Calendars and Meetings

    Schedule meetings, invite participants and manage your calendar professionally.

    meeting invitationrecurring eventavailabilitytime zones

Practical activity

Manage a simulated week of office email: respond to requests, file messages, flag follow-ups, report a phishing attempt and schedule two meetings.

Expected outcomes

  • Professional email and calendar habits
  • Safer handling of email threats

Assessment

Inbox simulation scored for accuracy, tone and safe behaviour.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.