Computer Networking · Advanced level

Advanced level · Module 5 of 6 · 20 guided hours

Network Operations and Careers

Run networks as a service: support, power, procurement and professional growth.

Learning objectives

  • Run support processes with service levels
  • Plan power, cabling and equipment environments
  • Plan and cost network purchases
  • Plan a networking career and certifications

Topics

  • help desk and tickets
  • SLAs
  • structured cabling
  • power, UPS and solar
  • procurement and lifecycle
  • certifications and careers

Lessons

  1. Lesson 1 Support Processes and Service Levels

    Handle requests and incidents in a consistent, measurable way.

    ticketsprioritiesescalationservice levels

  2. Lesson 2 Cabling, Power and Equipment Rooms

    Give equipment a reliable physical environment.

    structured cablinglabellingUPS and surge protectionsolar and generators

  3. Lesson 3 Procurement and Equipment Lifecycle

    Buy the right equipment at the right cost and replace it on time.

    requirements-based specificationbill of materialswarranty and supportend of life

  4. Lesson 4 Certifications and Career Paths

    Plan your next steps in networking.

    rolesvendor-neutral certificationsvendor certificationsportfolio

Practical activity

Write a support process, a power and cabling plan and a costed bill of materials for the case organisation, and a personal career plan.

Expected outcomes

  • Operational readiness
  • A clear career path

Assessment

Operations documents and career plan reviewed.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.