Beginner level · Module 1: Office Management and Document Preparation · Lesson 2 of 3
Letters, Memos and Templates
Prepare standard documents quickly and consistently from templates.
In this lesson you will
- Prepare a letter and memo in standard formats
- Build templates with styles
Key concepts
letterheadmemo formattemplatesstyles
The lesson
Formal letters go outside the organisation: letterhead, date, reference, recipient's address, subject line, body, closing and signature block. Memos stay inside: To, From, Date, Subject and a short body.
Templates fix layout, fonts and logos so every document looks the same. Built-in styles for headings and body text keep formatting consistent and allow an automatic table of contents.
Write plainly: one purpose per document, the main point first and a clear request or next step.
Step by step
- Draft a letter in standard format.
- Draft a memo.
- Save each as a template with styles.
- Test the templates with new content.
Practice activity
Create the letter and memo templates for the office.
Expected result: Reusable templates producing consistent documents.
Check your understanding
-
Which document goes outside the organisation — a letter or a memo?
Show answer
A letter.
-
Why use styles in templates?
Show answer
They keep formatting consistent and enable automatic contents.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.