Office Administration & Digital Productivity · Intermediate level

Intermediate level · Module 6 of 6 · 15 guided hours

Office Continuity, Digital Change and Capstone

Keep the office running through disruption, lead the move to digital ways of working and complete the operations manual.

Learning objectives

  • Write a business continuity plan for an office
  • Plan a move from paper to digital processes
  • Complete and present the Office Operations Manual

Topics

  • risk assessment
  • continuity planning
  • remote work contingency
  • paper to digital
  • choosing new tools
  • change management

Lessons

  1. Lesson 1 Business Continuity for Offices

    Plan how the office keeps working when things go wrong.

    risk assessmentcritical functionscontingency arrangementscontact trees

  2. Lesson 2 Moving from Paper to Digital

    Plan and lead a practical change to digital ways of working.

    digitisationtool selectionpilotschange management

  3. Lesson 3 Capstone Operations Manual

    Assemble the level's work into an operations manual and present it.

    operations manualstructurehandoverpresentation

Practical activity

Write a continuity plan for power, internet and access disruptions, plan one paper-to-digital change and complete the Office Operations Manual.

Expected outcomes

  • Resilient office operations
  • A complete operations manual

Assessment

Continuity plan and level project assessed against the project criteria, with a presentation.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.