Intermediate level · Module 6: Office Continuity, Digital Change and Capstone · Lesson 3 of 3
Capstone Operations Manual
Assemble the level's work into an operations manual and present it.
In this lesson you will
- Assemble a coherent operations manual
- Present it to management
Key concepts
operations manualstructurehandoverpresentation
The lesson
The manual brings together SOPs, records rules, procurement and supplies, the office budget, event and travel checklists and the continuity plan.
Structure it for quick use: contents page, short sections, checklists and forms in annexes, and a review date.
Present it to a panel as you would to management, explaining how it will be used and kept up to date.
Step by step
- Assemble the sections.
- Add contents and annexes.
- Review for consistency.
- Present and answer questions.
Practice activity
Complete and present the Office Operations Manual.
Expected result: A coherent, usable manual presented confidently.
Check your understanding
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How should an operations manual be structured?
Show answer
Contents, short sections, checklists and forms in annexes, and a review date.
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Why include a review date?
Show answer
So the manual is kept up to date.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.