Intermediate level · Module 3: Cross-Cultural and Inclusive Communication · Lesson 1 of 3
Cultural Awareness
Understand how culture shapes communication.
In this lesson you will
- Describe cultural dimensions of communication
- Avoid stereotyping
Key concepts
direct and indirectformality and hierarchytimerelationships
The lesson
Cultures differ in how directly people say 'no', how formally they address seniors, how they view time and how much relationship-building comes before business.
These are general tendencies, not rules about individuals; avoid stereotypes.
Notice and ask rather than assume.
Step by step
- Read three scenarios.
- Identify cultural differences.
- Suggest respectful responses.
- Discuss experiences.
Practice activity
Analyse the cross-cultural scenarios.
Expected result: Respectful, non-stereotyping responses.
Check your understanding
-
Are cultural patterns rules about individuals?
Show answer
No, they are general tendencies.
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What is better than assuming?
Show answer
Noticing and asking.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.