Business Communication & Digital Workplace · Intermediate level

Intermediate level · Module 3 of 6 · 16 guided hours

Cross-Cultural and Inclusive Communication

Communicate effectively with people from different cultures and backgrounds.

Learning objectives

  • Recognise cultural differences in communication
  • Adapt style and language
  • Communicate inclusively and accessibly

Topics

  • direct and indirect styles
  • hierarchy and formality
  • time and relationships
  • language and translation
  • inclusive language
  • accessible communication

Lessons

  1. Lesson 1 Cultural Awareness

    Understand how culture shapes communication.

    direct and indirectformality and hierarchytimerelationships

  2. Lesson 2 Adapting Style and Language

    Adjust how you communicate so your message lands.

    formalitysimple Englishinterpreterschecking understanding

  3. Lesson 3 Inclusive and Accessible Communication

    Make sure everyone can understand and take part.

    inclusive languagegender-neutral termsaccessibilitymultiple formats

Practical activity

Analyse cross-cultural scenarios and rewrite a message for different audiences and for accessibility.

Expected outcomes

  • Respectful, effective communication across differences
  • Inclusive messages

Assessment

Scenario analysis and rewritten messages assessed.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.