Level 3 of 3
Advanced Level
Prerequisites
Computer Maintenance Intermediate level, or equivalent workshop experience installing, repairing and upgrading computers.
Duration
12 weeks · 140 guided hours · 6 modules. Taught live by an instructor — online or in person.
By the end of this level you can
- Recover data responsibly and dispose of storage securely
- Specify, build and test computers for organisations
- Support small office IT: deployment, shared devices and backup systems
- Plan power, environment and e-waste handling for IT equipment
- Run a professional, profitable IT support service
- Deliver a full maintenance service for an organisation
Modules
- 1Module 1 · 22 h · 4 lessonsData Recovery and Secure Disposal
- 2Module 2 · 22 h · 4 lessonsBuilding and Specifying Computers
- 3Module 3 · 22 h · 4 lessonsSupporting Small Office IT
- 4Module 4 · 24 h · 4 lessonsPower, Environment and E-Waste
- 5Module 5 · 20 h · 4 lessonsRunning an IT Support Service
- 6Module 6 · 30 h · 5 lessonsCapstone: Organisation Maintenance Service
Advanced level project
Organisation IT Maintenance Service
With written permission, deliver a maintenance service for a school, clinic, NGO or business: inventory and assess all computers and peripherals, carry out maintenance and repairs, improve backups and power protection, plan replacements and e-waste disposal, and present a service report with a support proposal.
Deliverables
- A signed service agreement and an asset inventory with condition ratings
- Job records for maintenance and repairs carried out
- A backup, power protection and replacement plan
- A service report, costed support proposal and presentation
Assessed on
- Work is authorised, safe and protects the organisation's data
- Assessments and repairs are evidence-based and verified
- Plans are realistic for the organisation's budget and conditions
- The proposal is professional and clearly priced
All levels are taught live by an instructor — online or in person — see registration options.