Advanced level · Module 6 of 6 · 30 guided hours
Capstone: Organisation Maintenance Service
Deliver a complete maintenance service for an organisation.
Learning objectives
- Agree scope and assess an organisation's IT
- Plan and carry out maintenance and repairs
- Improve backups, power and replacement planning
- Report and propose ongoing support
Topics
- service agreement
- inventory and assessment
- maintenance and repairs
- improvements
- reporting
- presentation
Lessons
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Lesson 1 Agreement and Assessment
Agree the service and assess the organisation's equipment.
service agreementinventorycondition ratingsrisks
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Lesson 2 Planning the Work
Plan maintenance and repairs to minimise disruption.
prioritiesscheduleparts and costsapprovals
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Lesson 3 Carrying Out the Service
Do the maintenance and repairs professionally.
health checksrepairsjob recordsverification
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Lesson 4 Improvements and Replacement Plan
Leave the organisation better prepared.
backup improvementspower protectionreplacement plane-waste
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Lesson 5 Report and Proposal
Report the work and propose ongoing support.
service reportrecommendationssupport proposalpresentation
Practical activity
Complete the Organisation IT Maintenance Service level project.
Expected outcomes
- Professional end-to-end service delivery
- A credible support proposal
Assessment
Level project assessed against its criteria by a panel.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.