Computer Maintenance · Advanced level

Advanced level · Module 3 of 6 · 22 guided hours

Supporting Small Office IT

Look after an organisation's computers, shared devices and backups efficiently.

Learning objectives

  • Deploy and configure many computers consistently
  • Manage shared printers, files and accounts
  • Implement a backup system for an office
  • Maintain an asset inventory

Topics

  • standard builds and imaging
  • cloud device management
  • shared resources
  • office backups
  • asset inventory
  • connectivity support

Lessons

  1. Lesson 1 Standard Builds and Deployment

    Set up many computers the same way quickly.

    standard buildimagingcloud managementdeployment checklist

  2. Lesson 2 Shared Devices and Accounts

    Support printers, shared folders and user accounts for a team.

    shared printersshared folderspermissionsjoiners and leavers

  3. Lesson 3 Office Backup Systems

    Protect an organisation's data with automatic, tested backups.

    3-2-1 ruleNAS and cloud backupmonitoringrestore tests

  4. Lesson 4 Asset Inventory

    Know what equipment the organisation has and its condition.

    asset tagscondition ratingswarranty datesreplacement planning

Practical activity

Set up three lab computers from a standard build, configure shared resources and design an office backup system with an asset inventory.

Expected outcomes

  • Consistent, supportable office IT
  • Reliable backups

Assessment

Deployment, backup design and inventory assessed.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.