Computer Maintenance · Advanced level

Advanced level · Module 5: Running an IT Support Service · Lesson 4 of 4

Client Relationships and Ethics

Earn trust that brings repeat business.

In this lesson you will

  • Build long-term client relationships
  • Act ethically and safely

Key concepts

honestydata confidentialityhealth and safetyfollow-up

The lesson

Be honest about diagnoses and costs; do not replace parts that are not faulty.

Protect client data and devices; follow safety rules for electrical and battery work.

Follow up after jobs and offer maintenance plans to build lasting relationships.

Step by step

  1. Discuss three ethical cases.
  2. Write a code of conduct.
  3. Plan follow-up.
  4. Role-play a difficult conversation.

Practice activity

Write a code of conduct for the service.

Expected result: A clear code covering honesty, data and safety.

Check your understanding

  1. Is it acceptable to replace a working part to increase a bill?

    Show answer

    No.

  2. Why follow up after a job?

    Show answer

    To check satisfaction and build relationships.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.