Intermediate level · Module 5: Mobile Devices and Other Operating Systems · Lesson 1 of 3
Smartphone Troubleshooting
Fix frequent phone and tablet problems.
In this lesson you will
- Solve storage, battery and app problems
- Set up phone backups
Key concepts
storage managementbattery healthapp problemsbackups and accounts
The lesson
Full storage causes slowness and failed updates: clear large videos, cached data and unused apps.
Battery drain often comes from apps running in the background or an ageing battery; check battery usage settings.
Make sure phones are backed up and that the user knows their account password and recovery details before resets.
Step by step
- Free storage on a test phone.
- Check battery usage.
- Fix an app that crashes.
- Confirm backups.
Practice activity
Fix the test phone faults and write user advice.
Expected result: Faults fixed and clear advice recorded.
Check your understanding
-
What must be confirmed before resetting a phone?
Show answer
That it is backed up and the user knows their account details.
-
What commonly causes slow phones?
Show answer
Full storage.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.