Intermediate level · Module 5: Mobile Devices and Other Operating Systems · Lesson 3 of 3
macOS and ChromeOS Basics
Help users of other systems with common tasks.
In this lesson you will
- Perform basic support on macOS
- Perform basic support on ChromeOS
Key concepts
macOS settings and updatesTime MachineChromeOS updates and powerwashknowing your limits
The lesson
On macOS, updates and settings are in System Settings; Time Machine backs up to an external drive.
ChromeOS updates automatically; a powerwash resets the device, with data stored mainly in the cloud.
Know your limits: refer complex repairs to specialists or authorised service centres.
Step by step
- Find updates and storage on macOS.
- Check a Time Machine backup.
- Find updates on ChromeOS.
- Write a referral note.
Practice activity
Complete basic support tasks on available devices or simulations.
Expected result: Tasks completed and referral guidance written.
Check your understanding
-
What is macOS's built-in backup tool?
Show answer
Time Machine.
-
What does a ChromeOS powerwash do?
Show answer
Resets the device to factory settings.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.