Intermediate level · Module 6: Remote Support and Customer Service · Lesson 3 of 3
Job Cards and the Workshop Project
Record work professionally and complete the workshop job.
In this lesson you will
- Complete job cards and service reports
- Deliver the Workshop Service Job
Key concepts
job cardsparts and timeservice reporthandover
The lesson
A job card records the client, device, symptoms, diagnosis, parts, time, fixes, tests and the client's sign-off.
Service reports summarise work and recommendations for the client.
Complete the three-computer job and hand over each device with an explanation.
Step by step
- Open job cards.
- Diagnose and repair the three computers.
- Complete reports.
- Hand over and explain.
Practice activity
Complete and present the Workshop Service Job.
Expected result: Three repaired computers with complete records that meet the criteria.
Check your understanding
-
What does a job card record?
Show answer
Client, device, symptoms, diagnosis, parts, time, fixes, tests and sign-off.
-
What should happen at handover?
Show answer
Explain the work and check the client is satisfied.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.