Beginner level · Module 4: Meeting Coordination and Minutes · Lesson 3 of 3
Following Up Action Items
Make sure agreed actions actually happen.
In this lesson you will
- Maintain an action tracker
- Follow up politely and escalate when needed
Key concepts
action trackerstatus updatesremindersescalation
The lesson
An action tracker lists each action, owner, deadline and status, and is reviewed at the start of the next meeting.
Send friendly reminders before deadlines and ask for status updates.
If actions are repeatedly late, raise it with the chair rather than chasing indefinitely.
Step by step
- Set up the action tracker.
- Add actions from the minutes.
- Schedule reminders.
- Update statuses before the next meeting.
Practice activity
Set up and maintain the action tracker.
Expected result: A current tracker with reminders and statuses.
Check your understanding
-
When should the action tracker be reviewed?
Show answer
At the start of the next meeting.
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What should you do if actions are repeatedly late?
Show answer
Raise it with the chair.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.