Advanced level · Module 6: Capstone: Organisation Maintenance Service · Lesson 5 of 5
Report and Proposal
Report the work and propose ongoing support.
In this lesson you will
- Write a service report
- Present a support proposal
Key concepts
service reportrecommendationssupport proposalpresentation
The lesson
The report summarises the assessment, work done, results and recommendations in plain language.
Propose an ongoing support package with clear prices and service levels.
Present to the organisation and the panel, and answer questions honestly.
Step by step
- Write the report.
- Write the proposal.
- Prepare the presentation.
- Present.
Practice activity
Present the Organisation IT Maintenance Service report and proposal.
Expected result: A professional report and proposal that meet the criteria.
Check your understanding
-
Who is the report written for?
Show answer
The organisation's non-technical managers.
-
What should a support proposal include?
Show answer
Services, prices and service levels.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.